During this year’s Laserfiche Empower conference, Artsyl Director of International Sales Greg Lipich is presenting on a topic that has far more broader relevance and appeal than just Laserfiche users and partners. As a valued partner of many enterprise content management and enterprise resource planning systems, our team understands and appreciates all the time, effort and expense that goes into implementing these systems to support business process and the underlying data and documents,
We also appreciate how vulnerable putting new systems and processes in place can be to going sideways, delivering overly complex, difficult to maintain or otherwise off the mark/incomplete solution.
Many times, we at Artsyl partner with ERP/ECM VARs to fill those gaps and deliver a solution that integrates with these systems in a way that is flexible and adaptable enough to deliver value quickly up front and continually over the long haul.
Rather than focus on products or technology during our time in front of Laserfiche’s Empower audience, we elected to explore process—specifically the process of analyzing and understand other processes.
Greg’s key points of emphasis are fundamental, bordering on obvious, but time and again, companies disregard or overlook them.
When it comes to Artsyl solutions and how they’ve been deployed to streamline and simplify potentially complex processes like vendor invoice automation, customer sales order automation, check remittance processing and others, we’ve adapted and evolved as technology has evolved. Our advice and our own methodology, however, still reflect’s Greg’s points.
When it comes to requirements, “Good” or “Bad” isn’t necessarily defined but how well documented and defined they are. We’ve come to appreciate that identifying the most common scenarios, then scrutinizing scenarios that result in the largest numbers of exceptions is a great starting point. Often, getting a system in place to handle the rules, to then monitor and better understand exceptions and how they are handled is a great place to begin.
With today’s AI and machine learning technologies, platforms like Artsyl’s docAlpha can begin to automate and deliver value by automating the most common use cases, relying on process owners to take over when an error or exception occurs. The exciting thing about tools and technologies like machine learning and intelligent process automation is that any time your process owner manually executes a task within the system, the system records, learns and adapts to new instructions.
Which goes directly to Greg’s third point; getting process owners involved early and often. That means getting their input and insights early. But it also means putting a solution into their hands early and working with them to sort out the kinks along the way.
The great think about today’s technology is that making adjustments along the way doesn’t have to been an IT-intensive, technical task. Give the right tools to the end users and get them on their way. With good requirements up front, an appreciation for the sum total of exceptions that may have to be addressed in an otherwise “simple” process, and a framework that empowers the end user, companies can stay on a direct, narrow and fast path towards their automation goals.
For more information, catch up with us at Laserfiche Empower, Feb 5-8, Long Beach, CA. If you’re looking for process solutions for other ERP/ECM systems, reach out to us via email at firstname.lastname@example.org.