Helping company executives to understand the business case for sales order automation often means shifting the mindset from seeing sales order processing as a cost center to regarding it as an integral part of the customer experience.
There are lots of reasons that processing sales orders manually not only painful, error-prone and costly - but also an ongoing bottom line and top line financial risk.
Elevate Your Customer Experience
According to a 2014 worldwide report by The Service Council, 60 percent of organizations surveyed anticipate that customer service will be the top source of competitive differentiation in the next three years. Once a customer has agreed to do business with your organization, your first opportunity to win their loyalty and establish a good relationship is when you fulfill their first order. Whether it’s a matter of setting the bar with a new customer of raising the bar with existing customers, sales order automation helps to establish your organization as a fast, efficient and reliable partner worthy of their trust and ongoing business.
Achieve Greater Process Visibility
Beyond increased efficiency and reduced days sales outstanding, sales order automation delivers more timely access to detailed sales data. According to the Aberdeen Group, “improving internal cross-departmental visibility” and “streamlining processes for easier monitoring and enhanced usability” are the top two strategic actions companies believe can make complex supply chains more manageable. By extracting data from process-related documents and intelligently capturing that data earlier in the process, organizations achieve greater process transparency more quickly and efficiently, with dashboard-level visibility to key performance indicators than can be shared enterprise-wide.
Attend Our Sales Order Automation Webinar
Artsyl Technologies helps organizations to take the pain out of their sales order processes by automating the most inefficient and error-prone tasks - including document handling and data entry. By relying on Artsyl’s docAlpha business digitization platform and OrderAction application, customer service teams can transform scanned paper and digital orders into actionable information that is automatically entered into their ERP system.