How much time do you spend entering data into Microsoft Dynamics 365? If your answer implies that’s all you do for the majority of your working hours, there is a problem! Although it takes companies a while to plan and implement a digital-first strategy to keep up with the competition, not being able to modernize data entry and processing can impede not just digitalization efforts but also stagnate growth at the operational level.
Growth can be determined in terms of sales and revenues, but also in terms of employee retention rates and turnover. Employee engagement at the office plays a huge part in building successful teams that can take on complex projects. By having your skilled staff resort to mundane, repetitive data entry work, you are paving the way for steady turnover. Another critical factor determining growth is customer service. Even with a formidable ERP/CRM software like Microsoft Dynamics 365, if you are not able to leverage it fully to accelerate customer service due to your working time spent in sorting, filing, and data entry, you are not achieving true digital transformation.
Microsoft Dynamics 365 is very effective in enhancing customer service and relationships. But, before any business can be managed in CRM, users will have to enter sales orders and related customer order documents into it. Filing, sorting, & data entry of hundreds of invoices and sales orders on a regular basis takes up a lot of time and effort of skilled workers. Also, apart from basic keying in of transaction data, there is a need to validate that data for, say, the correct supplier or customer details, bill total, etc. and approval by a manager for payments or order fulfillment. Any errors along the way could delay the entire process as well as data availability to Microsoft Dynamics 365.
Some of the common errors in manual vendor invoice and sales order processing, as noted below, could really derail business progress:
Incorrect Data Entry: to err is human. But, when it comes to mission critical tasks like customer sales order processing, this could pose considerable rework and reprocessing costs, not to mention the confusion as to where exactly one has gone wrong with data entry and the complexities involved with retracing to locate that one error.
Data Duplication: from the hundreds of invoices processed every week, how would you know if you haven’t already handled a particular invoice and sent it for approval. Data duplication literally stalls invoice or order processing, delaying data availability to ERPs/CRMs.
Low Employee Morale: working on something new or even challenging is always exciting. With repetitive tasks like data entry, a certain monotony sets in that is hard to overcome. Employees usually suffer from low self-esteem and enthusiasm when thrust with the same mundane work day in, day out. Suffice, to say, if employees lose motivation at work, productivity naturally takes a hit.
Automating mission critical back-office tasks in AP/AR ensures consistent delivery of accurate transaction data to Microsoft Dynamics 365. Intelligent Process Automation combines RPA, Intelligent Data Capture, AI, Machine Learning, and Business Process Automation (BPA) to perform straight-through processing of vendor invoices and sales orders. Little manual intervention is needed when you have smart automation to take care of your mission critical tasks, which means fewer or no instances of errors.
In the age of digital transformation, where data dictates business processes, it helps to have a suitable intelligent mechanism in place to churn out and process that data for business use. Intelligent Process Automation achieves this.
Having trouble getting data into Microsoft Dynamics 365? Consult Artsyl on how you can solve this and come out a winner.