Looking ahead to the near future of IPA and artificial intelligence, analyst firms IDC and Forrester forecast that companies that took some small steps to innovate in 2019 will boldly go beyond pilot projects or single-process initiatives into broader, cross-departmental efforts.
Data and survey results from Forrester suggest that:
Forrester envisions 2020 as the year that automation becomes increasingly intelligent, with RPA paving the way for more extensive IPA initiatives. A quarter (25%) of surveyed Fortune 500 respondents said they would implement intelligent data extraction and machine learning, boosting the intelligence and flexibility of implemented RPA projects to address a myriad of new, more complex use cases.
IDC’s predictions are in line with Forrester, suggesting that by 2022, three quarters (75%) of enterprises will adopt intelligent process automation to accelerate efficiency and boost innovation.
According to IDC, that trend will acceleration further by 2024, with a quarter of AI solution investments being applied to an “Outcomes-as-a-service” model that pays based on results. It’s envisioned that the majority of user experiences will be augmented by virtual reality, augmented reality and natural language processing/computer speech.
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