The need to skill has never been more urgent than today. Amidst various recovery measures in place and adoption of new technologies to get work done, companies have realized the need to reskill and upskill employees for long-term engagement. In fact, a common theme emerged during the pandemic — working professionals obeying stay-at-home orders spent time adding to their skillsets. This has been one of the few positive outcomes of the lockdown, but the need to stay relevant has been part of business strategy and development for the past few years.
On the business end, setting aside a budget for employee training and certification has been a struggle. Besides spending on certificate course training and materials, companies have had to identify employees who could adapt to using new technology solutions easily, without too much hand-holding.
When Artsyl approached a client to sell its proprietary intelligent process automation software for managing vendor invoicing, they were asked two questions:
Ease-of-use is an important consideration during these times when companies are facing a cash crunch and the budget to train employees through and through is limited. Especially for businesses catering to the mid-market, the need to train or upskill employees to handle new technology is as much of a monetary consideration as it is a strategic one. Apart from that, there is a necessity to establish a sound working environment to handle future growth opportunities without adding to staff. Although we have seen quite a bit of hiring during the pandemic, employing a skilled workforce is still an expense that SMBs do not want to incur during these uncertain times.
“...No code automation is changing how processes are implemented — in fact, end users claim one of the best advantages of using the Artsyl IPA platform is that even non-technical staff are able to operate the intelligent automation software to handle document-dependent processes with ease!”
Robotic Process Automation has long been in the market to facilitate automatic processing of repetitive tasks. The essence of RPA lies in its ability to execute known functions using pre-configured workflows with defined business rules and sequence of execution. Any exceptions encountered along the way will have to be resolved by human intervention.
RPA facilitates autonomous execution of known, repetitive functions like data entry of invoices from the same set of vendors or of similar template, where the process to enter data into specific fields has already been configured — here, the RPA bot is trained to look at the particular region of the invoice document where the required data, say, the invoice TOTAL is most likely to be found and capture it.
If there is a change in the invoice template where the familiar field placement on the invoice has shifted, the RPA bot fails to capture the required data as it is pre trained to look at only specific regions on the document for data. That means RPA only works in case of familiar tasks where the invoice templates and formats such as the placement of line items remain the same. Basically, RPA works 100% when encountering familiar documents where the software is preconfigured to accommodate templates of documents that need to be processed regularly.
But configuring workflows for every type of invoice is impossible! RPA is rendered useless when faced with processing a new, unfamiliar invoice with a template for which there is no configured workflow.
Also, human intervention is needed every time an RPA bot encounters exceptions — this can be a not-so-useful tool for companies looking to tackle workloads without adding to personnel as every time the software encounters exceptions, it will need the assistance of a user to resolve the issue.
“...The trouble with technology is that not everyone is trained to handle IT, making it difficult for staff in any department to get used to technical work without a helping hand…”
Basically, what is lacking in an RPA is the human intelligence to get work done unattended. This is where Intelligent Process Automation (IPA) comes into play and is most effective. IPA combines the diligence of RPA with digital transformation technologies like AI and Machine Learning to perform repetitive tasks with near autonomy.
Artsyl’s IPA solution for document-based processes helps remove the drudgery of invoice processing by applying machine learning to resolve exceptions. On encountering an unfamiliar invoice template, the Artsyl IPA bot learns the user actions performed to resolve exceptions encountered the first time, and mimics or applies it to process all subsequent invoices automatically, reducing user intervention progressively.
The Artsyl bot essentially takes over the role of the user to resolve exceptions, enabling unattended processing of tasks. The application of machine learning to handle new tasks replaces the need for custom coding of every new template, giving rise to what has come to be known as no code automation.
No code automation is changing how processes are implemented — in fact, end users claim one of the best advantages of using the Artsyl IPA platform is that even non-technical staff are able to operate the intelligent automation software to handle document-dependent processes with ease!
Artsyl’s clients save tons of time processing document-based tasks simply because the learning curve with no code technology is significantly shortened, so you can build workflow definitions to suit your business requirements without much difficulty.
Artsyl IPA requires no custom coding. All you need is a plan to elevate your document-based processes to best-in-class. Talk to Artsyl.