Tower Products Inc. Achieves Greater Control Over AP Invoices with docAlpha, DocStar & Sage

Tower Product, Inc. had established a relatively reliable and efficient process for managing thousands of invoices, its dependency on paper often meant a lack of process visibility.

November 15, 2017

While professional audio/video equipment provider Tower Product, Inc. had established a relatively reliable and efficient process for managing thousands of monthly invoices, its dependency on paper often meant a lack of process visibility.

To gain instant access to vendor-related invoices, order receipts and other purchasing documents, Tower Products Controller Vincent Baldwin and his team was tasked with implementing an automated system that would provide timely reporting and support 24x7 access for approvals and monitoring.

The key to transforming Tower Products’s vendor invoice process from paper to digital was the docAlpha digital transformation platform. With docAlpha, Tower Products was able to streamline invoice scanning and related purchase documents, validating vendor and invoice information and automating invoice approval routing.

By leveraging Tower Products’s DocStar Eclipse enterprise content management system and creating integration to the company’s Sage accounting system and Response ERP system, the new paperless process supported better reporting and timely access to data and documents from anywhere, at any time.

Better Process Visibility & Accountability


“As supervisor of the department, I've seen an improvement in accountability,” Baldwin said. “I have much more visibility and transparency into the work flow status so I'm able to see invoices flow through and see how we're behind and how we're processing invoices so that's been good from my standpoint.”


With an automated, digital process in place, Baldwin and his team are exploring further optimizing their process workflows to achieve greater process efficiency. They are also looking at expanding the scope of the documents and processes that they can automate by relying on docAlpha.


Check signing and credit memos are two processes that Baldwin envisions taking paperless and managing with docAlpha. With a solid foundation, Baldwin and his team look forward to further optimization and new opportunities for innovation with docAlpha.

For more details, read the full case study.