Top Four Business Cases for Sales Order Automation
For customer service and sales operations managers in organizations where sales orders are processed manually, the inefficiencies of sales order processing and opportunities for business transformation through automation may seem obvious
For customer service and sales operations managers in organizations where sales orders are processed manually, the inefficiencies of sales order processing and opportunities for business transformation through automation may seem obvious. Helping company executives to understand the business case for sales order automation, however, often means shifting the mindset from seeing sales order processing as merely “filling orders” to seeing it as an integral part of delivery quality customer service, achieving more efficient supply chain cycle times and maintaining control over cash flow.
Here are four top reasons that corporate executives can understand and appreciate when making the case for sales order automation.
Automating the sales order process relieves the dependency on individual staff members to ‘own’ the process and knowledge specific to order processing. Creating a rules-driven, automated process for reading and extracting data from customer purchase orders, automating data entry to generate sales orders and routing documents and data for approval ensures that the sales order process runs smoothly regardless of the volume of orders to process and the staff on hand. Transferring knowledge to new staff members, when necessary, becomes far simpler and efficient when processes are well-defined and automated enough to handle routine orders while flagging exceptions. Targeting and eliminating the inefficiencies associated with manually sorting, classifying and filing sales documents, combined with automating data entry by extracting data from sales documents can reduce the time and effort required to process sales orders by 90%. A business case based solely on those efficiency gains can often cost justify a sales order automation project with an achievable ROI within 6 to 12 months. Beyond cost savings, processing orders more efficiently translates into greater control over accounts receivable and cash flow. According to the Aberdeen Group, “improving internal cross-departmental visibility” and “streamlining processes for easier monitoring and enhanced usability” are the top two strategic actions companies believe can make complex supply chains more manageable. By extracting data from process-related documents and intelligently capturing that data earlier in the process, organizations achieve greater process transparency more quickly and efficiently, with dashboard-level visibility to key performance indicators than can be shared enterprise-wide. According to a 2014 worldwide report by The Service Council, 60 percent of organizations surveyed anticipate that customer service will be the top source of competitive differentiation in the next three years. Once a customer has agreed to do business with your organization, your first opportunity to win their loyalty and establish a good relationship is when you fulfill their first order. Whether it’s a matter of setting the bar with a new customer of raising the bar with existing customers, sales order automation helps to establish your organization as a fast, efficient and reliable partner worthy of their trust and ongoing business.
Digitize Your Sales Order Process
While there are a wide variety of solutions available to automate different parts of the sales order process, the KEY component that tackles the most painful part of the process is intelligent data capture. Intelligent capture technology extracts relevant data from scanned paper or digital documents, eliminating manual data entry and document handling.
The benefits that flow from addressing this bottleneck accelerate the benefits and efficiency gains of process automation downstream.
Business digitization platforms built around robust intelligent capture technology deliver timely, accurate business data that fuels business intelligence initiatives, empowering executives and decision-makers. At the same time, it provides the data and documents necessary to automate process workflows and deliver end-to-end automation to greatly benefit process owners. At the end of the day, business digitization platforms that can eliminate manual data entry, document handling/matching, and approval routing greatly improve the experiences of customers, boosting retention and ongoing revenues.
For more information about how Artsyl’s docAlpha business digitization platform can streamline your sales order process, contact your Artsyl representative.