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Imaging Service Bureau Reduces Operator's Data Entry Time by 80 Percent, Decreases Error Rates and Improves Customer Service with the Use of SimpleCapture

10/10/2008

Taming the Human Factor: SimpleCapture Pro™ Significantly Reduces Error Rates and Improves Customer Service for Le Groupe A&A’s Imaging Business

“SimpleCapture Pro competes easily with the best of breed. It allows us to very easily train an operator to utilize the program and then it reduces the operator time by 80 percent,” says Michel Laurin, Vice President, Le Groupe A&A, Quebec, Canada.

Accuracy Concerns in the Imaging Business

Accuracy is a key issue in document imaging. In the past, the process of ensuring accuracy had been a very tedious and expensive one. With SimpleCapture Pro, Laurin discovered that the accuracy rate was the most impressive he had found. “The accuracy, speed, and adaptability of this program are the best I’ve seen so far,” said Laurin.

Training Drops from Half a Week to Minutes

“You have to understand,” said Michel, “in our business, the most complex factor is the human factor. Anybody can buy software or hardware but to get anybody to work with the technology is a much greater challenge.”

In the past, Le Groupe A&A could expect to spend 3-5 days to train someone to operate its software system. Now, with SimpleCapture Pro, the process can be done in 5-10 minutes. “It’s that easy,” explained Laurin. One of the advantages of SimpleCapture Pro is that it’s by far, the easiest program I’ve come across. I’ve never seen a solution so simple to use. It doesn’t require someone with a high-tech degree to be able to operate it.”

Read the full story in PDF format here.

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